Terms of Service

These Terms of Service govern your use of the Palmar platform operated by Palmar ("Palmar", "we", "us"). By creating an account or using the service you agree to be bound by these Terms.

1. Use of the service

You may use Palmar to discover government and private tenders, analyse tender documents with AI-assisted tooling, and prepare proposals. You agree not to misuse the service or attempt to access it by methods other than the interfaces and instructions Palmar provides.

2. Subscriptions and payments

Paid plans renew automatically at the end of each billing cycle (monthly or annual) until cancelled. Prices shown on the pricing page are in US Dollars (USD) and are exclusive of any taxes that may apply in your jurisdiction. Payments are processed by a PCI-DSS compliant payment processor, and Palmar never stores full card numbers. You may cancel at any time as described in our Cancellation & Refund Policy; access continues until the end of the paid period.

3. Cancellation and refunds

You can cancel a subscription at any time with effect from the end of your current billing period; you will not be charged again after that. You can cancel through our Buyer portal (the link is in your subscription confirmation email) or by emailing billing@palmar.ai. Refunds are handled by Paddle, our Merchant of Record, in line with Paddle's Refund Policy. See our Cancellation & Refund Policy for full details.

4. Acceptable use

You are responsible for the content you upload (tender documents, RFPs, proposal drafts) and for ensuring you have the rights to do so. You may not use the platform to violate applicable law, infringe intellectual property rights, or attempt to circumvent platform limits.

5. Disclaimers

The service is provided "as is". AI-generated suggestions are drafting aids, not legal advice; you remain responsible for the accuracy of submissions you make to procurement authorities.

6. Contact

Questions about these Terms can be sent to legal@palmar.ai.