Cancellation & Refund Policy

This policy explains how cancellations and refunds work for paid Palmar subscriptions. It forms part of our Terms of Service.

1. 7-day money-back guarantee (6-month and yearly terms)

Every new Palmar subscription on a 6-month or yearly term is covered by a 7-day money-back guarantee. If the platform isn't right for you, request a refund of your FIRST payment within 7 days of that payment and we will refund it in full to your original payment method through our payment processor, Tap Payments — no questions asked. The MONTHLY term is not covered by this guarantee: cancel it anytime instead — your access runs to the end of the month you have paid for and you are not charged for the next cycle. To request a refund, email billing@palmar.ai. Approved refunds normally settle within 5–10 business days depending on your card issuer.

2. Cancelling your subscription

You can cancel a subscription at any time from the Billing page in your account settings, or by submitting a cancellation request to billing@palmar.ai. Your cancellation takes effect at the end of your current billing term, and you will not be charged again after that. Your plan stays active until the end of the period you have already paid for.

3. Refunds after the guarantee window

After the 7-day guarantee window, payments are non-refundable and we do not provide partial or pro-rata refunds for unused time (including mid-term cancellations, downgrades, or seat reductions), except where required by applicable law. In summary:

• Your first payment on a 6-month or yearly term: fully refundable within 7 days of the payment. The monthly term is not covered.
• Renewals and subsequent payments: non-refundable; cancel before your renewal date to avoid any future charge.
• Tender Packs (add-ons): non-refundable once any of their credits have been consumed.
• Approved refunds are always returned to your original payment method through Tap Payments.
• Refunds are not issued where there is evidence of fraud or refund abuse.

4. Contact

Questions about cancellations or billing can be sent to billing@palmar.ai.